For medium sized items such as chairs or flat packed furniture that cannot be shipped via Australia Post, we will send them through one of several freight carriers. Once your items have been dispatched, you will be able to track their journey online.
Tracking your delivery here: Track your Delivery via Bluestar
The Bluestar customer service team will call you directly to arrange a delivery time frame, within business hours.
If you have not provided an authority to leave and are not home to receive your delivery, Bluestar will leave a notice at your home to advise they attempted delivery, it will contain information on how to contact them to organise an alternative delivery arrangement and the items will be returned to their nearest depot.
Please note that delivery dates shown on the carriers’ websites are only estimates and we cannot take any liability for late deliveries.
If your tracking number doesn't appear to be working, double check the tracking number is correct and please bear in mind it can take anywhere from 24-48 hours for the courier tracking facility to update. Alternatively you can always contact the courier directly and quote your tracking number and they will be able to give you more accurate tracking information.
If you are still experiencing issues, please contact our Customer Care Team at firstname.lastname@example.org.
*Please note: If you order is held by the courier for an extended period of time following an attempted delivery, or is returned to our warehouse undelivered and needs to be resent, additional charges for storage fees and associated shipping costs may be incurred.