For medium-sized items such as chairs or flat packed furniture that cannot be shipped via Australia Post, we will send them through one of several freight carriers. Our standard agreement with our carriers does not include a call to arrange a suitable delivery time. However, once your items have left the warehouse, you will be able to track their journey online.
Tracking your delivery here: Track your delivery via Allied Express
Our freight deliveries with Allied are sent straight to your doorstep and require a signature upon delivery to acknowledge that the items have been received in a reasonable order. This service is curbside delivery only, so we always recommend to have someone on hand to assist with the delivery of bulkier items or if you think you may have trouble moving your goods alone.
If your tracking number doesn't appear to be working, double-check the tracking number is correct and please bear in mind it can take anywhere from 24-48 hours for the courier tracking facility to update.
If you are still experiencing issues, please contact our Customer Care Team HERE.