We hope you love your Life Interiors purchase, however, we understand if you change your mind when it arrives or if the piece doesn't quite fit as you hoped!
If you are unhappy with the product you have purchased (exclusions apply, see below)* you may return the item(s) and are entitled to a full refund, minus shipping, handling charges and insurance costs, from and to Life Interiors, within 14 days. Returned items must be in their original packaging and condition, with all hardware, fixtures and accessories, and must not be used or altered in any way.
Unfortunately, there is no refund, exchange or cancellation available on custom, made to order and special order items.
All return requests must be raised within 14 days of the date you received your order, please check the exclusions list to see if your item is eligible, and then see the below articles for the returns process for change of mind, or faulty/damaged returns.
Please note that we do not accept returns in our showrooms, a return request must be made with our customer service team.
If returned items are not in their full original condition and packaging, including all original wrappings, a restocking fee of 25% will be charged and taken off the refund total.
When returning an item, depending on the circumstances we will offer you one or all of the below options at the manager's discretion:
- Refund back to your original payment method
- Store credit
- Exchange (depending on stock availability)
- Rugs - Including Armadillo & Co, The Rug Collection Pty Ltd & Unitex International Pty Ltd
- Sale, Warehouse Sale and Clearance Items
- Bulk or Commercial Orders
- Custom and special order items:
Please check the 'Delivery/Returns' tab on the product you are ordering to see if it is a custom or special order item. There is no refund, exchange or cancellation available on custom, made to order and special order items.
Please note: The advised lead times may vary, and if subject to delays and situations out of our control the zero cancellation policy still applies.
Custom products are made to order and it is the responsibility of the customer to ensure all custom orders are 100% appropriate and exactly what is required prior to purchasing.
- Middle of Nowhere - Glass framed prints
- Armadillo & Co
- Globe West
- Sounds Like Home (SLH)
- Blackhaus Studios
- Slim Aarons
- Kimmy Hogan
- LaForma Australia
- Leah Bartholomew
- Gus Modern
- The Rug Collection Pty Ltd
- Adele Naidoo
*Sample viewing of non-refundable brands can be organised through with our showroom styling teams, contact us here for more information.