Life Interiors provides a 12 Month Warranty on all products. Should you wish to submit a warranty claim please contact our friendly customer care team HERE.
You may be required to send images of the damage to aid in our assessments. Please do not attempt to return an item before speaking to one of our specialists (you may be responsible for any associated expenses).
Our 12 Month Warranty on all products is subject to the following conditions:
- Warranty will not cover normal wear and tear, improper care, maintenance and abnormal use of products and commercial use.
- Customers must provide their proof of purchase and may be requested by Life Interiors to provide further information.
The ultimate Warranty Claim decision will be subject to the above. Products will be repaired or replaced, depending on the situation of the claim and product circumstance. The claim will be solely at Life Interiors management's discretion.
Warranty policy terms applicable to all Life Interiors & Sarah Ellison products:
Our Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable and does not cover products used for commercial purposes.
Exclusions: Subject to the Australian Consumer Law, this Warranty does not apply to any products sold as seconds, floorstock, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product. In addition, this Warranty will not apply if:
(a) Repairs to a product are made or attempted by a service provider other than one approved by either Life Interiors or Sarah Ellison.
(b) The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product.
(c) The customer uses the product in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure.
(d) The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.
(e) The product is tampered with in any way.
Consumer guarantees: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To the extent that they are compatible with the consumer laws in Australia, the exclusions and provisos that apply to the Sarah Ellison Warranty apply to the consumer guarantees.
Consumer guarantee remedies: If there is a major failure with the product, the customer is entitled to:
(a) reject the product and get a refund;
(b) reject the product and get an identical replacement or one similar in value if reasonably available; or
(c) keep the product and obtain compensation from freedom for the drop in value of the product caused by the major failure.
If there is a minor failure with the product, the customer is entitled, at the election of management to:
(a) a refund of the cost of the product;
(b) replacement of the product; or
(c) have the product repaired within a reasonable time.