Some of my packages have not arrived, what can I do?

If you order multiple items from our website they may be dispatched separately if they have varying lead times or are in stock in different locations. Once you order has been received and processed our Customer Care Team will be in touch to confirm all details around dispatch and delivery of the items your order.

If you can see on your courier tracking service only part of your delivery has been delivered and there are still items in transit, please contact your courier directly and quote your tracking number for an update. All courier contact details can be found in our 'How do I track the status of my order once dispatched?' article.