Some of my packages have not arrived, what can I do?

Don't panic, we promise we haven't forgotten about your other items!

If you order multiple items from our website that have varying lead times or are in stock in different locations, they may be dispatched separately. Once your order has been received and processed, our Customer Care Team will be in touch to confirm all dispatch details and the delivery time of the items in your order.

If you can see on your courier tracking service that only part of your order has been delivered and there are still items in transit, please contact your courier directly and quote your tracking number for an update. All courier contact details can be found in our 'How do I track the status of my order once dispatched?' article.