How do I return large or oversized furniture items?

Our returns process for large and oversized items is easy! Simply submit a return request by contacting our service team. You can find their contact details HERE.

Don't forget to include the following details:

• Order number
• Item name 
• Photo of the item
• Reason for return

Once your return request has been processed, we will organise a courier pick up on your behalf and advise of the return cost that will be deducted from the refund amount in the instance of a change of mind return.

After the item arrives in our warehouse, we will either refund you or issue you a store credit. We will deduct the shipping and returns shipping amount, and any additional handling costs as advised from the final refund amount.