Our returns process for large and oversized items is easy, simply submit a return request by contact our service team at firstname.lastname@example.org.
Don't forget to include the following details:
- Order number
- Item name
- Photo of the item
- Reason for return
Once your return request has been processed we will organise a courier pick up on your behalf and advise of the return cost that will be deducted from the refund amount in the instance of a change of mind return.
After the item arrives in our warehouse, we will either refund you or issue you a store credit. We will deduct the shipping and returns shipping amount, and any additional handling costs as advised from final refund amount.