All items must be opened and checked within 24 hours of receipt, otherwise we cannot be liable for damage incurred during transit. In the unlikely event that your item arrives damaged or faulty, please notify our Customer Care Team as soon as possible, they will work to provide the best resolution for a replacement (if available), store credit or a full refund.
Please contact our Customer Care Team on 1300 544 899 or email firstname.lastname@example.org.
You may be required to send us images of the damage for further assessment. Upon receipt Life Interiors will give you the option to arrange a replacement for part/whole of the item, or provide you with a store credit or a full refund. They will send you a return authorisation form prior to the return of any goods, please note unauthorised returns will not and cannot be accepted. Any refund is made back to the payment option you chose with your original order.
*Please do not attempt to return the items before speaking to one of our specialists (you may be responsible for any associate expenses if you do so).
We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.
Any damaged or faulty claims or refunds after 14 days of delivery will not be accepted as a refund and be treated as a warranty claim. In this case it will be the responsibility of the customer to pay for all return costs.