What should I do if my order arrives damaged or faulty?

All items must be opened and checked within 24 hours of receipt, otherwise we cannot be liable for damage incurred during transit. Any damaged or faulty claims or refunds after 14 days of delivery will not be accepted as a refund and be treated as a warranty claim. In this case it will be the responsibility of the customer to pay for all return costs.

*Please do not attempt to return the items before speaking to one of our specialists, you may be responsible for any associate expenses if you do so.

In the unlikely event that your item arrives damaged or faulty, please follow the process below and our team work to provide the best resolution for a replacement (if available), store credit or a full refund.

1. Contact our Life Interiors customer care team to obtain a return authorisation form, call us on 1300 544 899, visit our contact us page here or email customerservice@lifeinteriors.com.au. 
   
   
2. Please email the completed form, along with photographs of the fault/damages to our team for your request to be processed. Please include your name, order number and contact details.
   
   Please note: we will be unable to proceed with a return request without images of the reported damages for reference.
   
   
3. Once your return request has been confirmed, please print a copy of the completed return authorisation form and place it inside the box or parcel you are returning.
   
   Please note: If the item is faulty and you are no longer in possession of the original packaging, please contact our team on 1300 544 899 to discuss further.
   
   
4. Upon return, your merchandise will be inspected and any refund required will be issued within 7 business days back to the payment option you chose with your original order.

Please note: We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.
 

For change of mind returns see our 'I have changed my mind, what do I do?' article for our RETURN ELIGIBILITY and guidelines.