Are there any items excluded from the returns policy?

Yes, some items and product types are excluded from our return policy, these include but are not limited to:

GENERAL EXCLUSIONS

• Lighting
• Rugs - Including Armadillo & Co, The Rug Collection Pty Ltd & Unitex International Pty Ltd
• Sale, warehouse sale and clearance items
• Bulk quantity or commercial orders

• Custom and special order items:
  
  Please check the 'Delivery/Returns' tab on the product you are ordering to see if it is a custom or special order item. There is no refund, exchange or cancellation available on custom, made to order and special order items.
  
  Please note: The advised lead times may vary, and if subject to delays and situations out of our control the zero cancellation policy still applies.
  
  Custom products are made to order and it is the responsibility of the customer to ensure all custom orders are 100% appropriate and exactly what is required prior to purchasing.
  
  

EXCLUDED BRANDS:

• Middle of Nowhere - Glass framed prints
• Armadillo & Co
• Space To Create
• Globe West
• Sounds Like Home (SLH)
• Ubabub
• Blackhaus Studios
• Slim Aarons
• Kimmy Hogan
• LaForma Australia
• Leah Bartholomew
• Karpenter
• Gus Modern
• Marmo
• The Rug Collection Pty Ltd
• Unitex International Pty Ltd

Sample viewing of none refundable brands can be organised through with our showroom styling teams, contact us here for more information.