Delivery FAQ's

Will I have to sign for my delivery?

Usually, our freight deliveries require a signature upon delivery to acknowledge that the items have been received in a reasonable order. However, if you anticipate that you might not be at home for your delivery and there is a safe place out of the weather at your address that the items can be left, please select the option 'authority to leave' at checkout.

What if I am not home when my order arrives?

If an authority to leave is provided as part of your order confirmation process, your order will be left in a safe, undercover area at your address. If the area is not deemed to be safe, the driver can use their discretion to not leave the parcel.

If you have not provided an authority to leave, our shipping partner will leave a notice at your home to advise they attempted delivery, it will contain information on how to contact them to organise an alternative delivery arrangement and the items will be returned to their nearest depot.

If your order is held by the courier for an extended period of time following an attempted delivery, or is returned to our warehouse undelivered and needs to be resent, additional charges for storage fees and associated shipping costs may be applied.

Australia Post:

For Australia Post deliveries, the driver will leave a note for you to collect from your local post office if you were not home at the time of delivery. If the parcel has not been collected within 10 business days, it will be returned to our warehouse.

Note: for residential deliveries being made by Australia Post, they can occur as early as 7am. For business addresses, the delivery will be made during standard business hours, 9am to 5pm AEST.

What do I need to bring when I collect my parcel?

In order to collect your items from the post office you will be required to bring the following items:

• Photo ID, such as your driver's licence or passport
• Tracking/delivery reference

Can someone else collect my parcel for me?

In the unlikely event that you are unable to collect your items from the post office or depot, it is best to provide the details of the person with an authority to collect letter. The person will need to bring their photo ID and your tracking number when collecting the parcel.