What if I am not home when my order arrives?

If an authority to leave is provided as part of your order confirmation process, your order will be left in a safe, undercover area at your address. If the area is not deemed to be safe, the driver can use their discretion to not leave the parcel.

If you have not provided an authority to leave, our shipping partner will leave a notice at your home to advise they attempted delivery, it will contain information on how to contact them to organise an alternative delivery arrangement and the items will be returned to their nearest depot.

If your order is held by the courier for an extended period of time following an attempted delivery, or is returned to our warehouse undelivered and needs to be resent, additional charges for storage fees and associated shipping costs may be applied.

Australia Post:

For Australia Post deliveries, the driver will leave a note for you to collect from your local post office if you were not home at the time of delivery. If the parcel has not been collected within 10 business days, it will be returned to our warehouse.

Note: for residential deliveries being made by Australia Post, they can occur as early as 7am. For business addresses, the delivery will be made during standard business hours, 9am to 5pm AEST.