As soon as your order has been dispatched we will send you a shipping notification email. Please check the estimated dispatch time of each item on your order confirmation email.
Manage your delivery by tracking the status of your order online, please allow 24 - 48 hours after dispatch for the tracking status to be updated:
For our Premium and Premium Plus delivery services our couriers, Designer Transport, do not currently offer a live tracking service. However, once the item has been dispatched, you will receive a shipping notification email from us, and their customer service team will call you directly to arrange a delivery date that suits you.
My tracking number is not working!
If your tracking number doesn't appear to be working, double-check the tracking number is correct and please bear in mind it can take anywhere from 24-48 hours for the courier's tracking facility to update.
If you are still experiencing issues, please contact our Customer Care Team and they will be more than happy to help out! You can find their contact details HERE.