At Australia Post our priority is always the safety of our customers and staff.
We continue to monitor the developing situation around the spread of coronavirus COVID19, and in addition to measures already implemented, will now be taking further action to help protect customers and staff.
The Post Office Network
For our Post Office network, we are asking customers if they are showing symptoms not to visit our Post Offices, and for all other customers to keep a distance of at least one metre from people, and continue to practice good hygiene. This includes washing your hands often with soap and water, using a tissue and covering your mouth when you cough or sneeze, and avoiding close contact with others, such as touching.
The Self Service Terminals at Post Offices will be temporarily unavailable to ensure customers and staff keep a safe distance from one-another.
The Delivery Network
For our delivery network, to help protect our posties, drivers and customers, in addition to measures already introduced around signature for delivery, again – we are asking for the practice of good social isolation techniques. If you are showing symptoms, please let your postie or driver know.
If you are not, please, we again ask customers to keep a distance of at least one metre from people, and continue to practice good hygiene. Staff are continually directed to stay at home if they are feeling unwell.
Contact-less Delivery & Collection
Further, to minimise the risk of contracting or spreading coronavirus, all parcels - be it at a Post Office or at a residence - will no longer require a signature for delivery or collection.
In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and sign on their behalf.
The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
We are committed to continuing delivery throughout our network and if we experience any disruptions resulting from Coronavirus, we will keep customers updated here.
We are acting to ensure that we can minimise transmission now as much as possible, protecting our customers and staff, while still continuing to deliver for Australians.